Refund Policy

For custom website, software and design projects:

• Advance payments cover discovery, planning and initial design — these are non-refundable once work has started
• If a milestone has been delivered and approved, the related payment is non-refundable
• Work in progress that has not yet been delivered or approved may be refunded on a pro-rata basis, less time and costs already incurred

Monthly retainer fees for marketing, ad management, content or support are non-refundable once the month has started. You may cancel for the next billing cycle by giving us 15 days written notice. We will deliver the in-progress month in full.

Hosting and managed infrastructure fees are billed annually in advance and are non-refundable, but you can cancel renewal at any time. We will help you migrate to another provider before your term ends.

Domain registration, ad spend, software licenses, stock assets and other third-party costs purchased on your behalf are non-refundable as we pay these directly to vendors.

Email info@onepathit.com with your invoice number and the reason for your request. We respond to all refund requests within 5 business days. Approved refunds are processed within 10 business days to the original payment method.